1. Nobody likes AI support chatbots. Give me a human dammit. So you're off to a bad first impression with whoever's taking the survey.
2. I can fill out a survey way faster than I can talk to an AI chatbot. While I'm busy waiting for the AI to "think" I could be looking at the next question.
3. The first thing I do when I bother to take a survey is see how many questions it is. I'm happy to provide feedback for a service I use regularly, but I'm not letting you waste my time with a ten-page, hundred-question survey. If I can't see how big the survey is right off the bat, I won't bother at all.
1. Nobody likes AI support chatbots. Give me a human dammit. So you're off to a bad first impression with whoever's taking the survey.
2. I can fill out a survey way faster than I can talk to an AI chatbot. While I'm busy waiting for the AI to "think" I could be looking at the next question.
3. The first thing I do when I bother to take a survey is see how many questions it is. I'm happy to provide feedback for a service I use regularly, but I'm not letting you waste my time with a ten-page, hundred-question survey. If I can't see how big the survey is right off the bat, I won't bother at all.