At this point Microsoft office suite is practically a monopoly. Governments around the world rely on it. Every big enterprise and every business needs it.
The spec for office documents was authored by Microsoft( and approved by Microsoft!). The spec is basically the docx datastructure published publicly as a standard - which makes building competing office suites even harder.
Given the situation there isn't much customers can do if Microsoft decides to hike the prices anyhow they like.
Note: Indian Government recently adopted Zoho office suite to insulate themselves from Microsoft.
But I don't think many other governments or businesses have the guts to make such move.
The spec for office documents was authored by Microsoft( and approved by Microsoft!). The spec is basically the docx datastructure published publicly as a standard - which makes building competing office suites even harder.
Given the situation there isn't much customers can do if Microsoft decides to hike the prices anyhow they like.
Note: Indian Government recently adopted Zoho office suite to insulate themselves from Microsoft.
But I don't think many other governments or businesses have the guts to make such move.