It's not about anonymity - they have a verified phone number and email address, they have my address and name. My payment is in the form of a check sent to the address being rented, paid to the name on the account. When I created the account, if they had said "We need a credit card number to confirm your identity" or "Use this secure form to submit a copy of utility bill" I would have gladly complied.
Asking me to send them over email after a reservation is much more frustrating. Not responding for two weeks when I do email them a photo of utility bill is more frustrating still.
Asking me to send them over email after a reservation is much more frustrating. Not responding for two weeks when I do email them a photo of utility bill is more frustrating still.