This is irrelevant to what OP said which is that it this should be the default. One anecdote of "with effort and technical expertise I returned the appliance to a workable state" doesn't mean things are ok.
edit: Im not trying to be snarky, I think your reply was genuinely trying to be helpful, but its not ok that we're being sold this crap
edit: Im not trying to be snarky, I think your reply was genuinely trying to be helpful, but its not ok that we're being sold this crap