I have never seen an Ops team being rewarded for avoiding incidents (focusing in tech debt reduction), but instead they get the opposite - blamed when things go wrong.
I think it's human nature (it's hard to realize something is going well until it breaks), but still has a very negative psychological effect. I can barely imagine the stress the team is going through right now.
I think it's human nature (it's hard to realize something is going well until it breaks), but still has a very negative psychological effect. I can barely imagine the stress the team is going through right now.