Yep, every SLA I've ever seen only offers credit. The idea that providers are incentivized to fudge uptime % due to SLAs makes no sense to me. Reputation and marketing maybe, but not SLAs.
The compensation is peanuts. $137 off a $10,000 bill for 10 hours of downtime, or 98.68% uptime in a month, is well within the profit margins.
The compensation is peanuts. $137 off a $10,000 bill for 10 hours of downtime, or 98.68% uptime in a month, is well within the profit margins.