Comment by altairprime

You should probably consult a lawyer, or file a small claims court case for specific performance or refund of your $24 payment delivered by certified mail. In either scenario they will be motivated to accept and process your payment and restore normal services billing to you long before you see the inside of a courtroom, as lawyers cost them much more than $24/hour for an obvious fuckup on their side (and most likely they would have to send an actual executive to small claims court, where lawyers are unwelcome).