Forget the interaction layer. The moat isn't UI, it's Reliability Engineering.
Right now, Manus and others are great at the 'Happy Path'. But when a 3-hour multi-step task hits a 503 error on step 47, does the agent gracefully recover, retry with backoff, or ask for specific human intervention? Or does it just hallucinate a success?
If you are building a B2C agent, differentiation comes from trust. If I can trust your agent to book a flight and actually verify the confirmation email (and handle the payment failure) without me babysitting it, that's the win.
Build an agent that handles failure like a distributed system (idempotency, checkpoints, dead letter queues), not like a chatbot.
Right now, Manus and others are great at the 'Happy Path'. But when a 3-hour multi-step task hits a 503 error on step 47, does the agent gracefully recover, retry with backoff, or ask for specific human intervention? Or does it just hallucinate a success?
If you are building a B2C agent, differentiation comes from trust. If I can trust your agent to book a flight and actually verify the confirmation email (and handle the payment failure) without me babysitting it, that's the win.
Build an agent that handles failure like a distributed system (idempotency, checkpoints, dead letter queues), not like a chatbot.