I don’t fully get what he thinks the issue is and how it relates to Google Jibe (which apparently is the RCS-as-a-service platform the US carriers use).
Has Jibe somehow blacklisted his phone? In that case, Apple might technically be right — it’s a carrier issue, but with all major carriers, since he says they’re all using Jibe on the backend.
Anyway, I doubt he’d sound crazy, as he puts it, to the Apple Store people making this case. They might even be sympathetic, but this is probably the best he’ll get, since Apple’s whole protocol is to get you on one centrally preauthorized track or another to having a working phone.
Has Jibe somehow blacklisted his phone? In that case, Apple might technically be right — it’s a carrier issue, but with all major carriers, since he says they’re all using Jibe on the backend.
Anyway, I doubt he’d sound crazy, as he puts it, to the Apple Store people making this case. They might even be sympathetic, but this is probably the best he’ll get, since Apple’s whole protocol is to get you on one centrally preauthorized track or another to having a working phone.