My experience, Apple people believe Apple products are flawless and when presented with a problem will find every reason to excuse Apple or say "I never do that".
User: Ran into a printing issue on my Mac
Fan: I never print, my Mac experience is flawless
User: Screen Mirror breaks all the time
Fan: I never use Screen Mirror. My Mac experience is it's flawless
User: For some reason my Airpods lose audio once in a while. The Mac shows they are connected. It shows the volume is up. It shows the video is playing. I end up having to reboot
Fan: You must be holding them wrong.
An old example, a friend with a Mac had trouble connecting to a samba share and blamed windows. It was documented that that was bug in Apple's implementation of the samba protocol. He still blamed the non-apple device. (this was like 2006)
I still see remnents of that today. Mac networking sucks (have 2 M1 Macs) as well as a windows pc. The PC networking is solid, connected to share, it never disconnects. The Macs disconnect constantly when switching VPNs etc. The Finder also often locks up. It's also noticablely slower to browse folders with lots of files.
User: Ran into a printing issue on my Mac
Fan: I never print, my Mac experience is flawless
User: Screen Mirror breaks all the time
Fan: I never use Screen Mirror. My Mac experience is it's flawless
User: For some reason my Airpods lose audio once in a while. The Mac shows they are connected. It shows the volume is up. It shows the video is playing. I end up having to reboot
Fan: You must be holding them wrong.
An old example, a friend with a Mac had trouble connecting to a samba share and blamed windows. It was documented that that was bug in Apple's implementation of the samba protocol. He still blamed the non-apple device. (this was like 2006)
I still see remnents of that today. Mac networking sucks (have 2 M1 Macs) as well as a windows pc. The PC networking is solid, connected to share, it never disconnects. The Macs disconnect constantly when switching VPNs etc. The Finder also often locks up. It's also noticablely slower to browse folders with lots of files.