Can back this. Many years ago I purchased a Dell Latitude from eBay. After messing around with a 3D printer, there was a short of mains voltage onto the USB line, frying the laptop and tripping the house electrics. I contacted Dell asking for a schematic of the PCBs thinking that I had blown some components, but they informed me that the laptop was still under warranty thanks to the original business purchaser (by just a few weeks).
They shipped a box and allowed me to swap out a hard drive for a spare (I had study data on there), I then used the box to ship the laptop to them. A few weeks later the laptop gets shipped back with a parts replacement list, which was essentially every single PCB in the laptop and I asked them to replace the keyboard too because one key was sticking. Brand new parts in a slightly cracked chassis.
If Dell still has customer service like that, it's double thumbs up from me.
I'm currently using a Lenovo laptop which has been solid so far. I do want my next laptop to be open to repairability (even if I have to create it myself).
They shipped a box and allowed me to swap out a hard drive for a spare (I had study data on there), I then used the box to ship the laptop to them. A few weeks later the laptop gets shipped back with a parts replacement list, which was essentially every single PCB in the laptop and I asked them to replace the keyboard too because one key was sticking. Brand new parts in a slightly cracked chassis.
If Dell still has customer service like that, it's double thumbs up from me.
I'm currently using a Lenovo laptop which has been solid so far. I do want my next laptop to be open to repairability (even if I have to create it myself).