>In the world where people have reasonable options, relationships matter and relationships are non-fungible.
What type of homeowner hires their plumber/HVAC guy based on "relationships"? They might only need a visit only once in a few years, so the idea of "relationships" is laughable.
What type of homeowner hires their plumber/HVAC guy based on "relationships"? They might only need a visit only once in a few years, so the idea of "relationships" is laughable.