Comment by sigmoid10

I'll never not think of that South Park scene where they mocked BP's "We're so sorry" statement whenever I see one of those. I don't care if you're sorry or if you realize how much you betrayed your customers. Tell me how you investigated the root causes of the incident and how the results will prevent this scenario from ever happening again. Like, how many other deprecated third party systems were identified handling a significant portion of your customer data after this hack? Who declined to allocate the necessary budget to keep systems updated? That's the only way I will even consider giving some trust back. If you really want to apologise, start handing out cash or whatever to the people you betrayed. But mere words like these are absolutely meaningless in today's world. People are right to dismiss them.