> This is how Steve laid out his plan to us at the ad agency when he returned to a nearly bankrupt Apple in the late 1990s. The customer experience was all-important.
Yes, it is a well-known truth that CX drives product success, and if you want to credit Jobs for that, fine.
But referencing back to the 90s because Jobs talked to you directly 25 years ago truly dilutes the message. It is really weird, honestly, to claim that a business strategy from decades ago when Apple was in a completely different reality is some sacrosanct policy that shall never be questioned.
I'm not saying the policy is wrong - I agree with it. So do most product managers I know. But all organizations change over time. Society changes. Tech changes. A viewpoint wherein you have "red lines" that cannot be challenged is short-sighted.
Yes, it is a well-known truth that CX drives product success, and if you want to credit Jobs for that, fine.
But referencing back to the 90s because Jobs talked to you directly 25 years ago truly dilutes the message. It is really weird, honestly, to claim that a business strategy from decades ago when Apple was in a completely different reality is some sacrosanct policy that shall never be questioned.
I'm not saying the policy is wrong - I agree with it. So do most product managers I know. But all organizations change over time. Society changes. Tech changes. A viewpoint wherein you have "red lines" that cannot be challenged is short-sighted.