You can act quickly and decisively and also correctly. Take the average number of reports per day times the average length of a reported segment times two, divide effective work hours per day by that number and hire that many people to process reports. Congrats, your average time to resolution is 24 hours.
If that's too expensive, your platform is broken. You need to be able to process user reports. If you can't, rethink what you're doing.
If that's too expensive, your platform is broken. You need to be able to process user reports. If you can't, rethink what you're doing.