It may be viewed that way, but it’s also useful to empathize with someone and get more detail/nuance that can’t be conveyed simply over text. Especially when someone is not happy.
I usually do the same thing when the medium is text and someone is not happy. Tone conveys a lot of useful information. Even better if you can see a person and their body language.
I don’t think the cynical view of the staff person’s intentions is fair, though I don’t know the person’s history nor do I have dog in this fight.
I usually do the same thing when the medium is text and someone is not happy. Tone conveys a lot of useful information. Even better if you can see a person and their body language.
I don’t think the cynical view of the staff person’s intentions is fair, though I don’t know the person’s history nor do I have dog in this fight.