Japanese companies don't give you a good service because of future revenue prospects.
They give a good service because they respect the thing they built and the person who cares for it. They want their products to live and bring joy to people who guards and cares for them.
This is a completely different and much deeper philosophy.
This is not limited to Japanese companies though. A Lamy representative told me that the factory in Germany restored an out of production fountain pen to mint condition, for free.
They give a good service because they respect the thing they built and the person who cares for it. They want their products to live and bring joy to people who guards and cares for them.
This is a completely different and much deeper philosophy.
This is not limited to Japanese companies though. A Lamy representative told me that the factory in Germany restored an out of production fountain pen to mint condition, for free.