Well, em dashes are not all that common in text that people have written on computers, because em dashes were left out of ASCII. They're common in high-quality text like Wikipedia, academic papers, and published books.
My guess is that comma-separated lists tend to be a feature of text that is attempting to be either comprehensively expository—listing all the possibilities, all the relevant factors, etc.—or persuasive—listing a compelling set of examples or other supporting arguments so that at least one of them is likely to convince the reader.
My guess is that comma-separated lists tend to be a feature of text that is attempting to be either comprehensively expository—listing all the possibilities, all the relevant factors, etc.—or persuasive—listing a compelling set of examples or other supporting arguments so that at least one of them is likely to convince the reader.