I was recently at an events center, that has replaced all of their vending machines with machines that require me to install an app(!) to purchase a product. Literally, didn't take cash or credit - just via app.
Per the marketing on the side, this is meant to be for my benefit in order to earn "points" and get offered "deals." I don't think I have to tell you that I did NOT install the app, and just walked further to buy one from a vendor.
There is a massive arrogance problem within tech. Everyone thinks their product should be the center of everyone else's universe. The best products are invisible/get out of the way.
Per the marketing on the side, this is meant to be for my benefit in order to earn "points" and get offered "deals." I don't think I have to tell you that I did NOT install the app, and just walked further to buy one from a vendor.
There is a massive arrogance problem within tech. Everyone thinks their product should be the center of everyone else's universe. The best products are invisible/get out of the way.