Comment Comment by j_baker Feedback != ComplainingThe difference is subtle, but important.Feedback: "I would use your product more if it did x."Complaining: "Your product sucks because it doesn't do x."In short: you're absolutely correct. Making it easier to complain doesn't help. Making it easier to give feedback does help. parent j_baker 14 years ago
The difference is subtle, but important.
Feedback: "I would use your product more if it did x."
Complaining: "Your product sucks because it doesn't do x."
In short: you're absolutely correct. Making it easier to complain doesn't help. Making it easier to give feedback does help.