There are definitely some people who think that directing anger and unpleasantness at the person they talk to (who has no control over the situation other than choosing not to do their job) is a valid approach to providing "feedback".
Some sort of "trickle up" mechanism where if enough people are sufficiently nasty to frontline workers, it'll get back to decision makers who will then change course.
I think that's fantasy and/or rationalization for taking things out on others.
Some sort of "trickle up" mechanism where if enough people are sufficiently nasty to frontline workers, it'll get back to decision makers who will then change course.
I think that's fantasy and/or rationalization for taking things out on others.