I was a Platinum subscriber for a few years. It's definitely not a scam, but in my opinion, they completely fail at detecting cheaters.
It's very frustrating when you lose a lot of games to cheaters. I cancelled my subscription and moved to Lichess — and although I still lose games, I don't feel like I'm being cheated nearly as often as on Chess.com.
It's very frustrating when you lose a lot of games to cheaters. I cancelled my subscription and moved to Lichess — and although I still lose games, I don't feel like I'm being cheated nearly as often as on Chess.com.