How do you deal with abuse? We recently had to block all of Browserbase, because someone used their platform for AI training. Generally we're fine with scrapers, but we're not equipped to handle the amount of traffic that some of the browser automation sites can generate.
It really sucks to block an entire service, just because a few of its users can't control themselves. At the same time a lot of SaaS providers makes it impossible to report a single user/tenant and getting a paying user banned just isn't happening.
It really sucks to block an entire service, just because a few of its users can't control themselves. At the same time a lot of SaaS providers makes it impossible to report a single user/tenant and getting a paying user banned just isn't happening.