Not to mention their customer service is amazing. I travelled several times, been to Shenzen, but mostly travelled to Shanghai for training and procurement of large manufacturing machines. To be honest I am a software person and was never really trained or taught fixing and maintaining moulds/machines.
But they have always been gracious and insanely dedicated to making sure my problems are solved and they show me how to rebuild everything. I have a dedicated WeChat group with their engineers and get back to me 7 days a week.
Compare that with a Candian machine, where I can rarely get a hold of a technican and they lack any deep expertise on anything even just to have a informal conversation on how to improve things at my plant.
But they have always been gracious and insanely dedicated to making sure my problems are solved and they show me how to rebuild everything. I have a dedicated WeChat group with their engineers and get back to me 7 days a week.
Compare that with a Candian machine, where I can rarely get a hold of a technican and they lack any deep expertise on anything even just to have a informal conversation on how to improve things at my plant.