Sounds like a company is not adequately defining what the deliverables are.
Task: Walk to the shops & buy some milk.
Deliverables:
1. Video of walking to the shops (including capturing the newspaper for that day at the local shop)
2. Reciept from local store for milk.
3. Physical bottle of Milk.
Task: Walk to the shops & buy some milk.
Deliverables: 1. Video of walking to the shops (including capturing the newspaper for that day at the local shop) 2. Reciept from local store for milk. 3. Physical bottle of Milk.