Literally got something similar to this last Friday. Sounded legit. My one weird trick that works every time - give me a ticket # and an official phone number to call back to and I can confirm the phone number is legit. This way you can continue the conversation if it is actually legit, and if it's not legit then all good.
The guy who called me said "I can send you an email to show it's official" and I thought of that immediately when I read this article. No dice, he refused to give me a number to call back on, so I knew it was fake.
EDIT You can spoof from email addresses and you can spoof phone numbers - if someone is calling from a legit number on caller id it means NOTHING. You have to call back to a legit number to be sure it's real.
The guy who called me said "I can send you an email to show it's official" and I thought of that immediately when I read this article. No dice, he refused to give me a number to call back on, so I knew it was fake.
EDIT You can spoof from email addresses and you can spoof phone numbers - if someone is calling from a legit number on caller id it means NOTHING. You have to call back to a legit number to be sure it's real.