Except that a few weeks ago, I got a phone call
- from a number with no results on Kagi search
- claiming to be the online banking support of my bank
- asking me to read them a code sent to me via SMS
and when I refused to do that, they blocked my login credentials for online banking and sent me a sternly worded (paper) letter that my account could not be upgraded automatically for their software system migration because I had refused to engage with their support agent.
I then had to create a new login in their app, call the phone number on their letter and read that guy the SMS code and, to my surprise, that was the only !!! authentication needed to activate the new login credentials that I had just created.
(BTW, this was one of the top 100 largest banks worldwide)
It's almost like some companies are training you to fall for scams.
EDIT: This specific instance was Deutsche, but Chase has the exact same horrible habit of calling and then asking for an OTP code.
- from a number with no results on Kagi search
- claiming to be the online banking support of my bank
- asking me to read them a code sent to me via SMS
and when I refused to do that, they blocked my login credentials for online banking and sent me a sternly worded (paper) letter that my account could not be upgraded automatically for their software system migration because I had refused to engage with their support agent.
I then had to create a new login in their app, call the phone number on their letter and read that guy the SMS code and, to my surprise, that was the only !!! authentication needed to activate the new login credentials that I had just created.
(BTW, this was one of the top 100 largest banks worldwide)
It's almost like some companies are training you to fall for scams.
EDIT: This specific instance was Deutsche, but Chase has the exact same horrible habit of calling and then asking for an OTP code.