We need to take the focus off cost savings. None of this tech is anywhere near mature enough to replace humans yet.
Far better to focus on enhancing human capabilities with agents.
For example while a human talks to a customer on the phone, AI is fetching useful context about the customer and suggesting talking points to improve the human conversation.
One example of a direct benefit for business using AI this way is reducing onboarding times for new employees
Far better to focus on enhancing human capabilities with agents.
For example while a human talks to a customer on the phone, AI is fetching useful context about the customer and suggesting talking points to improve the human conversation.
One example of a direct benefit for business using AI this way is reducing onboarding times for new employees