Comment by bitwrangler

my iphone 16 pro works, but wife's iphone 14 pro is "sos only" mode.

we tried the full reset (volume up/down/side button hold) and network reset, which is not helping.

Both my and her phone have same cellular data settings.

tried calling '611' verizon help line which dumps us saying "the system is down" unable to take calls.

it's a big outage for sure.