- bad communication possible in any medium
- pptx in NASA even today!
- issue is managers/SMEs communication differences
- issues with technical papers
- long
- boring
- vs word, excel, pdf...
(Next slide please)
Manager/SME Differences
- context vs conclusion
- tell a compelling story
- but give away the ending FIRST
- inherent personality differences
- motivations/incentives/mindsets
(Next slide)
Learning from disasters
- medium guides message and messenger
- blame tool - binary choice?
- presentation aide vs distributed technical artifact
Manager/SME Differences
(Next slide)Learning from disasters
(Next slide)Questions?