That's the underlying point though: spending time dealing with Linux driver issues just isn't as prevalent as it was, certainly on the wide range of well-supported machines (like Thinkpads). Hell, I'm on a Macbook running NixOS unstable via Asahi and I don't spend any time dealing with driver issues thanks to the unbelievable collective effort of hundreds of projects. Yes, the issue is still present and worse than Windows, but that would have to be part of the conversation around switching--"Hey, Aunt Jennifer, we can get you off the Windows weirdness, but it might be time to pick up a new laptop to do it."
As to the first issue, you're right about installed base of Windows helpers, but my assumption is that a large proportion of folks would be switching because a family member was helping them make the move.
Pure, unfiltered anecdata, but my kid uses Linux at home and he doesn't experience even 5% of the bizarre issues he tells me about on the district Windows computers (which are, granted, about 8,000 years old).
As to the first issue, you're right about installed base of Windows helpers, but my assumption is that a large proportion of folks would be switching because a family member was helping them make the move.
Pure, unfiltered anecdata, but my kid uses Linux at home and he doesn't experience even 5% of the bizarre issues he tells me about on the district Windows computers (which are, granted, about 8,000 years old).