> I think that statement is way too strong and obviously not true of businesses
Amazon.com Inc is currently worth 2.4 billion dollars and the only reason is that most businesses insist on giving their customers the worst online experience possible. I wish that I could one day understand the logic, which goes like this:
1. Notice that people are on their phones all the time.
2. And notice that when people are looking to buy something they first go on the computer or on the smart phone.
3. Therefore let's make the most godawful experience on our website possible, to make sure that our potential customers hate us and don't make a purchase.
4. Customers make their purchase on Amazon instead.
Amazon.com Inc is currently worth 2.4 billion dollars and the only reason is that most businesses insist on giving their customers the worst online experience possible. I wish that I could one day understand the logic, which goes like this:
1. Notice that people are on their phones all the time.
2. And notice that when people are looking to buy something they first go on the computer or on the smart phone.
3. Therefore let's make the most godawful experience on our website possible, to make sure that our potential customers hate us and don't make a purchase.
4. Customers make their purchase on Amazon instead.
5. Profit??