That sounds weird. Product managers do not represent customers interests, they represent business value which is not always in making all customers happy. E.g. conversion optimization brings no added value to customers, so it’s not a great name choice. If the role defined as it us now, „product manager“ is the most appropriate name.
>Customer Manager
That sounds weird. Product managers do not represent customers interests, they represent business value which is not always in making all customers happy. E.g. conversion optimization brings no added value to customers, so it’s not a great name choice. If the role defined as it us now, „product manager“ is the most appropriate name.