Great concept, and love the approach of solving your own problem. There is a wide gulf between consuming something (tokens, emails sent, etc) and outcomes.
There has to be a translation layer the customer 1) can understand, and 2) agrees with.
Most companies settle for a consumption-based proxy to value and outcomes.
There has to be a translation layer the customer 1) can understand, and 2) agrees with.
Most companies settle for a consumption-based proxy to value and outcomes.