Comment by carlosjobim

I'm sorry, but what kind of fantasy is this? Here's how it works in reality:

    - Customers: Hey Company X, this feature provided by libY is broken.

    - Company X: This makes us lose money, but it's complicated. Tell Mr. Z.

    - Customers: We don't care who Mr. Z is or who is responsible. If your company does not fix the problem we are going to fucking murder you.

No paying customer will ever accept that a company tries to shift the blame to somebody else. So Mr. Z is free to ignore anything that company asks from him, reputation intact.