Starlink "Support"?

I just spent a day trying to get a starlink installation to work. I could verify that it was talking to the satellite from the "statistics", but it found the present location unacceptable and was in "restricted" mode = useless. So I tried to resolve it through the app, the website, etc. I changed the account to "ROAM" type so it shouldn't have mattered where I was. Their "support" consisted of an autoreply to a ticket, no way to get a human, even a chatbot. We just replaced it with a T-Mobile 5G device. T-Mobile was a pleasure to deal with. I'm just wondering if others have also had bad experiences with Starlink "support". I assume they just figure the money they save by not providiing it is more than the business they lose????