> "people in positions of leadership, such as my boss, are aware of your blog post and I’ve been tasked with finding out what I can"
Translation: "someone noticed it trending on HN, decided it was bad publicity, and that they should do something about it"
Implication: what mattered was the bad publicity, not the poor support infrastructure. The latter won't change, and the next person with similar problems will get the same runaround, and probably lose their data.
Translation: "someone noticed it trending on HN, decided it was bad publicity, and that they should do something about it"
Implication: what mattered was the bad publicity, not the poor support infrastructure. The latter won't change, and the next person with similar problems will get the same runaround, and probably lose their data.
/c (cynic, but I suspect realist)