> I know that concentrating knowledge / ownership at a person is not always good, but perhaps a better way to manage this is to... hire someone else who is competent or make other people more vocal.
> And yes, I don't like managers trying to shape communication patterns.
I'm a manager who shaped communication patterns (e.g. default conversations to a public channel) because we're solving different problems. By moving conversations to a public channel away from an individual, we're improving redundancy and reducing single points of failure. Our primary responsibility, which understandably garners discontent, is to prioritize the system over the needs of individuals, within reason.
There are many issues resulting from defaulting conversations in private channels or DMs that you've probably seen first-hand.
> And yes, I don't like managers trying to shape communication patterns.
I'm a manager who shaped communication patterns (e.g. default conversations to a public channel) because we're solving different problems. By moving conversations to a public channel away from an individual, we're improving redundancy and reducing single points of failure. Our primary responsibility, which understandably garners discontent, is to prioritize the system over the needs of individuals, within reason.
There are many issues resulting from defaulting conversations in private channels or DMs that you've probably seen first-hand.