It gets much worse than this if you think about what they decided to do with Minecraft. They obliged millions of kids - literally, kids - to have a microsoft account to play a game that has nothing to do with any other microsoft products. They apply sub-standard and child-unfriendly security measures and when armies of kids get hacked (mostly phished) every day the only thing they do is to close down their account and FORCE them to buy the game again.
I still have to understand whether it's incompetence or a business model.
I still have to understand whether it's incompetence or a business model.