Exactly! The OP’s surprisal is surprising, given that 95% of all support interactions across the board are exactly like this. In fact, the internal support - i.e. the support for employees is just as bad and nonsensical.
It goes pretty much like this. If your problem needs “reasoning” that entails more than matching a direct solution, you’re getting the default answer that’s the closest match to the solution.
The only difference between live support and support docs is that live support has access to some of your data and controls over some flows (e.g. reset password)
Now the real kick - it’s like this across the board outside of tech. If you go to a hospital with a problem that is not the 95 or 99 or whatever they are “tuned” to deal with, your pretty much fucked, unless you can be resourceful or luck enough to navigate the structure until you find someone that actually knows how to.
Bureaucracies? Same.
It’s effectively the same dumb machinery with dumb human cogs that you’re always dealing with.
I think it’s simply the “limit” of average human intelligence and find it hard to believe AI will end up being dumber than this.
It goes pretty much like this. If your problem needs “reasoning” that entails more than matching a direct solution, you’re getting the default answer that’s the closest match to the solution.
The only difference between live support and support docs is that live support has access to some of your data and controls over some flows (e.g. reset password)
Now the real kick - it’s like this across the board outside of tech. If you go to a hospital with a problem that is not the 95 or 99 or whatever they are “tuned” to deal with, your pretty much fucked, unless you can be resourceful or luck enough to navigate the structure until you find someone that actually knows how to.
Bureaucracies? Same.
It’s effectively the same dumb machinery with dumb human cogs that you’re always dealing with.
I think it’s simply the “limit” of average human intelligence and find it hard to believe AI will end up being dumber than this.