I'm trying to cancel my Claude plan right now, because mid-research I got hit with a one hour time out for the first time, and I realized just how little I need the "expensive" research stuff and just want basic language refinement and some basic augmented knowledge search to get more terms to search the web. And all that basic stuff gets cutoff when you hit some invisible barrier that you have no way of controlling or monitoring.
But I literally can not cancel. Trying the app says "you signed up on a different platform, go there" but it doesn't tell me which platform that might be.
Trying to cancel on mobile web gives several upgrade options but no cancel options.
So, do I need to call my credit card? This is the worst dark pattern on subscription I have seen of any service I have ever paid for!
Anthropic had a fairly positive image in my head until they cut off my access and are not giving me a way to cancel my plan.
Edit: after mucking with the Stripe credit card payment options I found a cancel plan button underneath the list of all invoices. So there is an option, I just had a harder time finding it then I have had with other services. Successfully cancelled!
But I literally can not cancel. Trying the app says "you signed up on a different platform, go there" but it doesn't tell me which platform that might be.
Trying to cancel on mobile web gives several upgrade options but no cancel options.
So, do I need to call my credit card? This is the worst dark pattern on subscription I have seen of any service I have ever paid for!
Anthropic had a fairly positive image in my head until they cut off my access and are not giving me a way to cancel my plan.
Edit: after mucking with the Stripe credit card payment options I found a cancel plan button underneath the list of all invoices. So there is an option, I just had a harder time finding it then I have had with other services. Successfully cancelled!