Their support has been very responsive with me, even if it takes a second to get a reply. I cannot believe that they would not reverse this in good faith if you proceed to not utilize the credits or whatever.
If they don't address this reasonably, it will be a very bad image for their brand! It is a simple problem, and an honest mistake that functionally should cost them nothing.
My customer service experience with them has sometimes required turnaround time, but never been helpful or unreasonable.
If they don't address this reasonably, it will be a very bad image for their brand! It is a simple problem, and an honest mistake that functionally should cost them nothing.
My customer service experience with them has sometimes required turnaround time, but never been helpful or unreasonable.