Comment by ck425

As someone who does software for NHS Scotland, I can easily believe the tale of multiple difference directorates/orgs believing it was someone else's remit as the NHS is a super complex organization of organizations. But in your case specifically data protection laws probably made it far worse and that's true of pretty much any tech you build/deploy in the NHS. There are strict information governance rules that have to be followed for any personal information, even just emails, which exist for very good reasons and aren't particularly onerous, but they are strict so in situation like your where it's not clear who would own/be responsible for what you were offering I can could see them getting in the way.