The worst part is that they forced her to gate-check this bag that would have fit in the overhead. I have seen them get really aggressive with this recently, including watching a gate agent approach an old couple who needed pre-boarding assistance and lie to them that their standard roller bag wouldn't fit on the plane and would need to be gate checked.
There was an article recently about Ryanair employees getting commissions when they force someone to check their carry-on, I suspect AC is doing the same thing.
There was an article recently about Ryanair employees getting commissions when they force someone to check their carry-on, I suspect AC is doing the same thing.