When an optometrist chose to file a claim against my medical insurance (which did not pay) rather than my vision insurance (which would), the only way I was able to get them to fix it was by filing a complaint with the BBB. Multiple calls with customer service only resulted in "there is nothing we can do to change it", but somehow they figured out how to fix it when they got the BBB complaint letter.
How else can private citizens keep businesses honest? Complaining on the internet only works if you have lots of followers.
How else can private citizens keep businesses honest? Complaining on the internet only works if you have lots of followers.