Thing is, professional therapy is expensive; there is already a big industry of therapists that work online, through chat, or video calls, whose quality isn't as good as a professional (I am struggling to describe the two). For professional mental health care, there's a wait list, or you're told to just do yoga and mindfulness.
There is a long tail of people who don't have a mental health crisis or whatever, but who do need to talk to someone (or, something) who is in an "empathy" mode of thinking and conversing. The harsh reality is that few people IRL can actually do that, and that few people that need to talk can actually find someone like that.
It's not good of course and / or part of the "downfall of society" if I am to be dramatic, but you can't change society that quickly. Plus not everyone actually wants it.
There is a long tail of people who don't have a mental health crisis or whatever, but who do need to talk to someone (or, something) who is in an "empathy" mode of thinking and conversing. The harsh reality is that few people IRL can actually do that, and that few people that need to talk can actually find someone like that.
It's not good of course and / or part of the "downfall of society" if I am to be dramatic, but you can't change society that quickly. Plus not everyone actually wants it.