Your Terms say (https://www.optimizely.com/terms)
- 4.B. No Refunds. You may cancel your Member account at any time; however, there are no refunds for cancellation. In the event that Optimizely suspends or terminates your account or this Agreement, you understand and agree that you shall receive no refund or exchange for any Optimizely Property, any unused time on a subscription, any license or subscription fees for any portion of the Service, any content or data associated with your account, or for anything else.
Also couldn't locate the SLA on your site, can we have the link?
I am a bit confused.
You Say - 100% money back satisfaction guarantee
Your Terms say (https://www.optimizely.com/terms) - 4.B. No Refunds. You may cancel your Member account at any time; however, there are no refunds for cancellation. In the event that Optimizely suspends or terminates your account or this Agreement, you understand and agree that you shall receive no refund or exchange for any Optimizely Property, any unused time on a subscription, any license or subscription fees for any portion of the Service, any content or data associated with your account, or for anything else.
Also couldn't locate the SLA on your site, can we have the link?