Service culture can change relatively fast with the right catalysts, which include better management and getting people more involved. The UK used to have terrible service (Fawlty Towers was based on real life), but has got much better. Immigration helped a lot though...
Southern Europe is going to have to change a lot, fast. It is a huge opportunity if done right, but people dont even understand whats going on fully yet.
Southern Europe is going to have to change a lot, fast. It is a huge opportunity if done right, but people dont even understand whats going on fully yet.