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Comment by alex-mohr
And you could write a similar blog post about why Google "failed" at AI productization (at least as of a year ago). For some of the same and some completely different reasons.
Of course, they're fixing some of those problems: brain and DeepMind merged and Gemini 2.5 pro is a very credible frontier model. But it's also a cautionary tale about unfettered research focus insufficiently grounded in customer focus.