Often this is true but I find that for complex or semi-complex applications with confusing (and often shitty) user interfaces LLMs are pretty much a net positive. For all of their faults, one thing LLMs are good at is providing a more user friendly UX for complex apps that are used rarely.
For observability I find most apps fit in this category. They are complex, they usually have UX that is so bad it makes me rage and I don't use most of their deep level features very often.
I think Jira could also benefit. Its UX is so bad it borders on criminal.
The hallucination issue can be worked around by providing that demonstrates the agent's working (i.e. what tools they called with what parameters).
For observability I find most apps fit in this category. They are complex, they usually have UX that is so bad it makes me rage and I don't use most of their deep level features very often.
I think Jira could also benefit. Its UX is so bad it borders on criminal.
The hallucination issue can be worked around by providing that demonstrates the agent's working (i.e. what tools they called with what parameters).